Resume - OBED PAUL

Work Profile

Experience

Education

Achievements

Languages & Hobbies

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Summary:

As a DevOps and L3 Support Engineer, I work closely with business, legal, privacy, governance, quality, security and application teams to understand and translate business needs into robust technical solutions, ensuring compliance and alignment with organizational objectives.I specialize in administering, troubleshooting, designing, deploying and automating of scalable, highly available systems across multiple Saas/Paas/Iaas environments, leveraging Infrastructure as Code (IAC) tools like Terraform, GitHub Actions(CI/CD), python, bash etc.,
Skills
- Cloud Platforms: Linux based servers(apache, memcache,database,docker,jenkins),Vmware Tanzu(PCF),AWS, VMware ESXi and various services fromSaaS/IaaS/PaaS platforms(GCP,Azure,Openstack,Looker, Enthrust, kafka etc.,).
- Support: troubleshooting System(Ops) and Application issues(java,python,etc.,) and resolving/providing apt resolution within the set SLA, CI/CD for multi-cloud environments, containerized application deployment, and workflow automation with respect to VPC, instances, templates, snapshots, microservices, monitoring tools, SFTP, artifactory, IAM and SSO, Enthrust certificate manager, etc.,.
- Automation & IaC: Terraform, GitHub Actions, Docker, and Garden Containers for infrastructure automation.
- Administration: performing Administrative Tasks, User and access maintanance, monitoring, service configuration on request, Change/Incident/Requests management
- Programming & Scripting: bash scripting, HTML/CSS, Python (Flask, REST APIs, SQLAlchemy, JSON, Requests, NumPy) and Adequate SQL knowledge for administrative responsibilities.
- CI/CD & DevOps: Git, Artifactory, Github Actions, ServiceNow, Jira, and Confluence, Qualipso.
- Monitoring & Performance: Wavefront, Looker,CloudWatch, Rancher, and GraphQL for performance optimization.
- Security & IAM: SSL certificate management, Domain DNS hosting, CloudFront + WAF, AWS Route 53, Loadbalancers, IAM roles, and policies in cloud,security groups.
- Requirements Analysis: Converting business, legal, privacy, and governance requirements (requirements gathering) into technical deliverables.
- Stakeholder Communication: Ensuring clear alignment between technical and non-technical teams.(tools: ServiceNow, Slack, Pagerduty, Jira, Confluence, Email, Teams, Webex, Zoom)
- Compliance Integration: Implementing infrastructure and application solutions aligned with governance and quality standards.
- Risk Management: Addressing compliance and quality risks during development and deployment.
- Documentation: Designing SDLC process, Naming Conventions, Data Governance Workflows and Producing precise technical documentation for workflows and processes.(Confluence, ECM tools like Qualipso and Documentum content Server)
- Technical Leadership:
  - Mentored and guided junior engineers.
  - Led architectural discussions and decisions.
  - Perform Requirements Gathering.
  - Acted as a key point of contact for cross-functional teams.
  - List out and assign KPIs to team members based on thier skillsets and capabilities
  - Analyzing teams perfomance and generating Monthly/Quarterly performance reports of the team to present to the stakeholders and work with individual members to enhance perfomance

Bachelor of Engineering in Electrical and Electronics Engineering

Chennai Institute Of Technology | Graduated May 2021

CGPA: 8.19
Link to Additional Course Certificates

System Administrator at Tata Consultancy Services

June 2021 – current | Chennai, India
- Managed 200+ Cloud Services: Worked on over 200 cloud-based IaaS (Infrastructure as a Service) and SaaS (Software as a Service) offerings across AWS, GCP, and private cloud environments, ensuring optimal configuration, performance, and security, while supporting app teams across 10 environments running 3000-4500 microservice applications each.
- Spearheaded the deployment and management of VMware, AWS and other cloud (GCP, etc.,) based environments, implementing Infrastructure as Code (IaC) using Terraform and GitHub Actions to automate provisioning and lifecycle management of services.
- Supported cross-functional teams by troubleshooting System and Application issues adn thier resolution, providing knowledge sharing on scaling and optimizing cloud-native applications, and advising on cloud migration strategies.
- Developed and maintained robust IAM policies, roles, and user groups to manage access controls for AWS and other cloud resources.
- Designed and executed Disaster Recovery (DR) and Business Continuity (BC) plans, including creating technical documentation on SDLC process, Naming Conventions, Data Governance Workflows and recovery procedures for Data, CLoud services across cloud environments.
- Automated CI/CD pipelines with Terraform, GitHub Actions, and Artifactory, enabling seamless deployments for multi-cloud environments across Dev, AT, Prod, and Retail environments.
- Led SSL certificate management for multiple environments, ensuring timely updates and proper certificate rotation to maintain system security.
- Collaborated with internal teams (Business Units, Governance, Legal and Privacy, Security, and Application Teams) to ensure solutions met privacy, compliance, and quality standards.
- Contributed to the automation of infrastructure management and application support using Python and Shell scripting, enabling efficiency in daily admin tasks.
- Designing SDLC process, Naming Conventions, Data Governance Workflows and Producing precise technical documentation for workflows and processes.(Confluence, ECM tools like Qualipso and Documentum content Server)
- Played a key role in improving infrastructure reliability, working on scaling memory container space and managing load balancing across multiple environments (using Siteminder/Pingfed, VMware ESXi, and cloud services).
- Supported monitoring and optimization efforts using Wavefront, Looker, and other monitoring tools to ensure high availability and minimal latency.
- Acted as key point of contact in Change management, Release management, Incidents or Periodic tasks with cross functional teams.

Key Achievements
- High-Priority Retail Environment Fix: Delivered a critical fix ahead of schedule, preventing significant service disruptions and earning an On-the-Spot Award.
- Informatica and Snowflake Integration: Successfully collaborated with business, governance, and other stakeholders to integrate Informatica and Snowflake environments, deploying six IaC-based environments using Terraform and GitHub Actions on AWS within an accelerated timeline.
- Design and Configure Pharmaceutical Data Warehouse:: Earned the Beyond Excellence Award for leading the seamless transition of a pharmaceutical project by delivering architecture, compliance documents, and operational scripts with zero downtime, working closely with governance and operational stakeholders.
- Self-Service User Access System: Developed a Python-based RESTful service with a backend database to automate user access management based on Active Directory (AD) accounts. This solution enabled users to view their access rights independently, improving operational efficiency and reducing administrative overhead.
- Rating and Performance: Achieved highest project rating of 4.85/5 in previous assignments and consistently maintained an "A" band performance rating throughout my tenure, showcasing sustained excellence in project delivery and overall contributions.

Hobbies

Playing Guitar/Keyboard
Reading Manga
Watching Anime
Driving
Trying self-paced Projects

Languages

English (Fluent)
Tamil (Fluent)
Malayalam (Intermediate)
Japanese (Beginner)
Hindi (Beginner)

Contact Me